State Farm® Insurance Agent Mark Murray

"I have been with State Farm for over 30 years I was transferred from Ed Bright in San Carlos who was amazing. Now with the office of Mark Murray having the worst experiences with insurance of my life. I asked for certain coverages dropped which were not dropped for years. And I was charged for over a year for a renters policy which I was told was invalid after an administrative problem with the unit number. I was T-Boned by another State Farm Driver on Delta Road in an SUV that had 3 small children in the back all in safety seats on July 3rd last year. It totalled my car, I lost my job, I neeeed surgery and have been nothing but pushed aside by the Sales compartmentalized unit of State Farm and I am probably one of the most dissatisfied State Farm insured persons this century. I am waiting to get documents from my military parents service records to change insurance as my sister has. The person who T-boned was given a standard form from her State Farm Agent that she and her husband or father signed stating they have no assets. It was further endorsed by a State Farm employee. However, it would require an asset search for him to validate such a document which was forwarded to the attorney I hired. State Farm has colluded with the attorney firm for gain. Is this how all insurances operate because it seems to be a big scam."

"Hannah is the most responsive and prompt agent I've ever worked with. Thank you Hannah for everything"

"I've been with State Farm for a few years now (2 vehicles and homeowners insurance) and have had such a great experience with Mark Murray's staff. Hannah has been a huge help to me in recent months with my policies as I navigate a separation with my estranged wife and arrange all the logistics that come with those changes. Any time I had a random question about anything and every time I called their office, Hannah was there to help answer all my questions and made sure to make necessary changes when I asked for them. She was very professional, understanding, patient, and kind. I feel very confident calling Mark Murray's office for all my insurance needs."

"Thank you to Paula for referring me to Aaron for my life insurance! Everyone is supper helpful and kind."

"Paula was an absolute angel to work with. Simplified everything and made the process very easy, Thank you!"

"I recently got a car insurance quote from Paula and was honestly surprised by how easy and stress-free the whole process was. The person I spoke with was super patient, explained everything clearly, and didn’t make me feel rushed or pressured into anything. The quote itself was fair—better than I expected, actually—and it covered exactly what I needed without a ton of confusing extras. It really felt like they cared about finding the right fit for me, not just trying to sell a policy. I walked away feeling confident and taken care of. Highly recommend giving them a try if you want something straightforward and honest!"

"easy"

"I’m so grateful for Hannah Visconti help with the electrical inspection I needed to renew my home insurance! Hannah moved quickly, stayed on top of everything, and made the whole process feel so much easier. Her energy and efficiency gave me so much peace of mind. I truly feel like everything is on track now! Thank you so much!"

"As usual, Marks office and Hannah are awesome. took all of 15 min, over the phone, to add another new vehicle policy!"

"I mostly dealt with Hannah she has always been friendly through the years. She always made me feel very well treated. Whenever I needed anything she would always say no problem let me see what I can do. She is so appreciated and u hold her at high standards. Even when I had to end my policy with State Farm. She is a gem state farm is so lucky to have her. Thank you Hannah your awesome!!!"

"Had great experience on a time sensitive issue! Hannah was great! Thank You!"

"Aaron Frazier was very compassionate during difficult times and knowledgeable regarding our life insurance policies. Always friendly in person and on phone."

"Spoke with Hannah today and I was extremely pleased with her service. She was courteous, respectful, and professional. She is definitely an asset to the company, regardless of the rate increase. Lol"

"Hannah Visconti is a true professional. She’s not only knowledgeable and efficient, but also kind, patient, and welcoming. From the moment I stepped into the office, I felt like I was in the right place. If you’re looking for excellent customer service with a personal touch, I highly recommend working with Hannah. She represents the best of what State Farm has to offer!"

"Always great customer service no matter what you need you're always there for you to help as best as I can"

"Hannah was very helpful she helped me get auto insurance. She was transparent and easy to work with. Great experience"

"Hannah, Paula and Christy in Mark Murray's office are all kind, considerate and committed to customer service. I recently needed some papers that only they could provide and it made all the difference to me that they made it a priority to get them to me. I've also had to handle my elderly mothers car insurance cancellation due to her not being able to drive any longer and they made the experience much easier for me. They are all wonderful and I would fully recommend this agency."

"The customer service is great, Angelica was very helpful. I needed to update some information on my policy and she helped me right away. She answered all my questions and made everything so easy. 10/10 would recommend."

"A 300 billion dollar a year company . Im a customer for 27 years and can't log in online , can't make a payment online even through there text application . Spoke live to and agent at state farm corporate , she couldn't take a payment so she connected me to another agent who couldn't take my payment , My autopay drops out every month and doesn't work . A horrendous organization from start to finish . I'm having linguini for lunch today so i'll be fine ."

"Hayley was very professional, responsive and helpful."

"I've had multiple problems over the few years I was insured with Mark, the office staff really sucks. I got an email reply about a quote saying I needed to call in. Ok cool. I do that, but the girl I need to speak to is on the phone so the person I’m speaking with says they’ll pass along the message and have her call me back. It’s 28 hours later and I still have no call back. Anyway, fast forward to today - I was able to bundle my car insurance with my husband’s car with a different company for WAY less than the price I am paying w State Farm for just one car and one driver! I call this morning to cancel the policy, leave a voicemail. I called multiple times throughout the day, no one answers. I called multiple at 5:05 (because I need to cancel, new policy is going into effect tomorrow!) and despite their office hours being until 5:30pm, the auto message tells me they are closed. Jokes on them, I was two doors down so I marched right in to an OPEN, NOT BUSY, totally dead office. My was it overly decorated for Easter. So this is how you prioritize your time? The girl with 8 purple pimple patches on (so unprofessional - I cannot) seemed annoyed with me. I told her I want to cancel my policy because I have found a new company effective tomorrow. Does she even bother to try to keep me or find out why? NOPE. WOW! After a few seconds of typing she doesn't even look up and says "ok you're good." I regret not letting her know how I felt before I left. But here we are. Shop around, their prices are insane and this office is NOT worth the headache. The customer service here is non-existent."

"Great customer service and fast response. Hannah is the best"

"Hannah had exceptional customer service the process was smooth and easy, I’m very happy with Mark Murray’s office. She’s the best"

"Worked with Hannah a couple times this month. She was very helpful and knowledgeable. If there was something she didn’t know, she found out and called me back promptly! I appreciate her so much for having such a kind demeanor. You can feel her smile through the phone!!! Makes you feel good."

"I had received a refund check that was one year old (due to the fact we moved back home to Texas and left no forwarding address) my bank would not cash. I contacted Hannah at the Murray agency in California. She was very efficient in processing a NEW check to us. It was a pleasure working with a person with great customer service skills. Thank you !"