State Farm® Insurance Agent Mark Murray
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alexis Kauth
March 28, 2025
1
out of
5
rating by Alexis Kauth
"I've had multiple problems over the few years I was insured with Mark, the office staff really sucks. I got an email reply about a quote saying I needed to call in. Ok cool. I do that, but the girl I need to speak to is on the phone so the person I’m speaking with says they’ll pass along the message and have her call me back. It’s 28 hours later and I still have no call back. Anyway, fast forward to today - I was able to bundle my car insurance with my husband’s car with a different company for WAY less than the price I am paying w State Farm for just one car and one driver! I call this morning to cancel the policy, leave a voicemail. I called multiple times throughout the day, no one answers. I called multiple at 5:05 (because I need to cancel, new policy is going into effect tomorrow!) and despite their office hours being until 5:30pm, the auto message tells me they are closed. Jokes on them, I was two doors down so I marched right in to an OPEN, NOT BUSY, totally dead office. My was it overly decorated for Easter. So this is how you prioritize your time? The girl with 8 purple pimple patches on (so unprofessional - I cannot) seemed annoyed with me. I told her I want to cancel my policy because I have found a new company effective tomorrow. Does she even bother to try to keep me or find out why? NOPE. WOW! After a few seconds of typing she doesn't even look up and says "ok you're good." I regret not letting her know how I felt before I left. But here we are. Shop around, their prices are insane and this office is NOT worth the headache. The customer service here is non-existent."
We responded:
"Alexis, we’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, your satisfaction is important to us. Our office is open until 5:30, our phones do get transferred at 5 pm. we usually return all calls and messages from 5-530 that have not been addressed. Again, I am sorry you had an unfavorable experience and am sorry to see you go. I plan to speak to the team to make sure this doesn't occur again. "
Linda
March 27, 2025
5
out of
5
rating by Linda
"Great customer service and fast response. Hannah is the best"
We responded:
"Linda, thank you for your 5 star review....We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Paola Ramirez saldana
March 27, 2025
5
out of
5
rating by Paola Ramirez saldana
"Hannah had exceptional customer service the process was smooth and easy, I’m very happy with Mark Murray’s office. She’s the best"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kristen Maritnez
March 26, 2025
5
out of
5
rating by Kristen Maritnez
"Worked with Hannah a couple times this month. She was very helpful and knowledgeable. If there was something she didn’t know, she found out and called me back promptly! I appreciate her so much for having such a kind demeanor. You can feel her smile through the phone!!! Makes you feel good."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Texas Mamaw
March 26, 2025
5
out of
5
rating by Texas Mamaw
"I had received a refund check that was one year old (due to the fact we moved back home to Texas and left no forwarding address) my bank would not cash. I contacted Hannah at the Murray agency in California. She was very efficient in processing a NEW check to us. It was a pleasure working with a person with great customer service skills. Thank you !"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Paul Seymon
March 25, 2025
5
out of
5
rating by Paul Seymon
"I called today and spoke with, Hayley. She helped me review my Auto and Homeowners Insurance policies. She was very nice and really helpful. This is exactly what I expect from State Farm. I’m glad to be a customer!"
We responded:
"Paul, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
maria mariscal
March 20, 2025
5
out of
5
rating by maria mariscal
"Shoutout to Aaron for always providing exceptional customer service!! He has been my go-to person for my life insurance needs. If you need someone knowledgeable and trustworthy he is the one! This office in general has always been welcoming, friendly, and amazing!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Aurelia Madrid
March 20, 2025
5
out of
5
rating by Aurelia Madrid
"I'm always please to interact with Aaron for State Farm Insurance. He is always very professional, kind and absolutely helpful. It's always a pleasant phone"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Kevin Romick
March 19, 2025
5
out of
5
rating by Kevin Romick
"It was a pleasure working with Hayley today. She provided great service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Katherine Fadum
March 16, 2025
1
out of
5
rating by Katherine Fadum
"While I’m sure Mark is a nice person and good insurance agent, I don’t need his services. I have requested to be removed from the mailing list so many times to cut down on junk mail, maybe posting the latest request publicly will finally make it happen."
We responded:
"Hi Katherine, I am sorry you are experiencing this. I have already deleted your information out of our system, and just double checked that it was completed. It is possible that there was a piece that was already generated and sent out prior to the system updating. Again, sorry about that and if you have any questions, please feel free to contact us."
Taiesha Taprea
March 14, 2025
5
out of
5
rating by Taiesha Taprea
"I had an exceptional experience with Aaron from State Farm. He was not only pleasant and accommodating but also demonstrated extensive knowledge of insurance options. Aaron worked diligently to secure the best possible rate for me, and his professionalism truly set him apart. I highly recommend his services to anyone in need of insurance assistance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Traci Christenbury
March 10, 2025
5
out of
5
rating by Traci Christenbury
"I trust that State Farm Mark Murray’s office has my best interest in mind. They really support all my insurance needs with smiles and kindness. Aaron really spent time and care with me to understand completely the insurance support my family needs for now and the future to come. I’m very thankful."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
BongSoun
March 10, 2025
5
out of
5
rating by BongSoun
"Paula I believe her name was…. Great GREAT EXPERIENCE!!! My name is Devonn Pet … MARK!! Give her a raise asap brother !!!! 10/10 she helped me like no other agent has ever…. 5 stars!!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Alex Artiga
January 24, 2025
5
out of
5
rating by Alex Artiga
"I had such a great experience with State Farm as a first time customer. Paula was amazing, her communication was great and she made the process so quick and easy. Thank you!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Chucky Wilson
December 3, 2024
5
out of
5
rating by Chucky Wilson
"Thank you, State Farm. I really appreciate your service! I had a great experience and I will recommend friends to this company. Paula was very customer satisfying! She should handle all your new customers! Thanks again!"
Elizabeth Costanza
September 25, 2024
5
out of
5
rating by Elizabeth Costanza
"Abbi is superb! She assisted me in a quick and timely fashion with a last-minute change to my policy. She went above and beyond in providing such great service. She went out of her way by communicating via text, phone & email. She’s kind and extremely professional. She’s eased all my worries within a few minutes."
We responded:
"Elizabeth, Thank you for your kind words and feedback regarding your experience with Abbi. We are thrilled to hear that she was able to assist you in a quick and timely manner with a last-minute change to your policy. Abbi's dedication to providing exceptional service is truly commendable, as she went above and beyond by utilizing multiple communication channels such as text, phone, and email to ensure your needs were met. We are delighted that Abbi's professionalism and kindness were evident throughout your interaction, and that she was able to alleviate any concerns or worries you had within a few minutes. It is our priority to provide top-notch service to our valued customers, and we are glad to hear that Abbi accomplished this. We will be sure to pass along your positive feedback to Abbi and recognize her for her outstanding performance. Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us. We are here to help. Thank you once again for taking the time to share your experience, and we appreciate your continued support. Please keep us in mind for all of your insurance and financial service's needs."
Raquel Molina
September 25, 2024
5
out of
5
rating by Raquel Molina
"Abbi Murray and Aaron Frazier Helped me so much and love their customer services they are the best."
We responded:
"Raquel, Thank you for your kind words and 5 Star review, I will share your feedback with Abbi and Aaron. Please keep us in mind for all your future insurance and financial service's needs. "
Jodi Arroyos
August 29, 2024
5
out of
5
rating by Jodi Arroyos
"Abbi is excellent, in customer service and communication. She's helpful, thorough and timely with a positive attitude!"
We responded:
"Hey Jodi, thank you for your kind words and your 5 Star review. I am glad Abbi was able to take care or your needs while offering you excellent customer service!! I will share this with Abbi and the team.. Please keep us in mind for all of your Insurance and Financial Services needs.. "
Ganda Wesley
August 26, 2024
5
out of
5
rating by Ganda Wesley
"I was serviced by one of the most helpful and patient and professional young lady on the planet! Monica walked me thru the process of registering my vehicle with State Farm Insurance and I couldn't be happier with her assistance. Thank you Monica !!"
We responded:
"Ganda, thank you for your kind words and your 5 Star review, I will shar with the team. I'm glad you were able to get your car insurance quick and easy..Please keep us in mind for all your insurance and financial service's needs!!"
joshua
August 17, 2024
5
out of
5
rating by joshua
"Had a great experience with the customer service phenomenal job on their part on helping me find a cheaper quote than my previous insurance carrier"
We responded:
"King Slayer Slayer, thank you for your 5 Star review and your kind words, I will share with the team. Please keep us in mind for all of your Insurance and Financial Service's needs!!!"
Adella Logan
August 14, 2024
5
out of
5
rating by Adella Logan
"Monica was a tremendous help today!"
We responded:
"Della, thank you for your 5 Star review!!! I will share with Monica and the team. Please keep us in mind for all your insurance and financial service's needs!!"
Roshawn pratt
June 20, 2024
5
out of
5
rating by Roshawn pratt
"ARRON Frazier is an excellent agent for State Farm it's always a pleasure talking with him He explains everything very well to you I would highly recommend him to be your agent"
We responded:
"Roshawn, thank you for the 5-star review and the kind words about Aaron. I am glad he was able to answer your questions, I will share this with him. Please keep us in mind for all of your Insurance and Financial Service's needs. "
Camila Baltodano
June 20, 2024
5
out of
5
rating by Camila Baltodano
"Excellent service, they are really nice and kind - always willing to help in everything you need , they are very efficient and fast, Monica was really awesome helping me get the insurance to my new card , the whole team is great, thank you all!"
We responded:
"Camila, Thank you for your kind words and your 5-star review. I am glad Monica was able to take care of you fast and efficiently, i will share this with her. Please keep us in mind for all of your Insurance and Financial Service's needs. "
Brandt Ng
May 17, 2024
5
out of
5
rating by Brandt Ng
"Heather and Mark are great! Highly recommend working with this insurance office!"
Jeannette Patania
May 1, 2024
5
out of
5
rating by Jeannette Patania
"Best insurance agents quick fast and best rates available possible. Stellar customer service provided throughout! :)"
We responded:
"Jeannette, Thank you for your kind words and 5 start review!! Thank you for being a valued client. Please keep us in mind for all of your insurance and financial services needs."